Electrawise

Privacy Policy

At Electrawise, we value the trust you place in us. This policy explains what information we collect, how we use it, and how we protect it when you visit our website or get in touch with us about our solar products and services.

Information we collect

Contact information. We might collect your name, email address, mobile number, phone number, street, and city, typically when you fill out an enquiry form or reach out to us about our solar power packs, solar cells, or solar road studs.

Payment and billing information. We NEVER collect your credit card number, credit card expiry date, or any other details pertaining to your card on our website.

Use of your personal information

We use information to contact you. We might use the information you provide to follow up on a product enquiry, confirm an order, or share updates about our offerings.

We use information to respond to your requests or questions. If you write in with a query about our solar products or request a quote, we use your details to get back to you with the right information.

We use information to improve our products and services. We might use your information to understand what our customers are looking for, which helps us refine our product range and how we present it to you.

Updates to this policy

This Privacy Policy was last updated on 31.08.2026. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website, so please check back periodically.

Terms and Conditions

Welcome to Electrawise. By accessing our website or purchasing our products, you agree to the terms laid out below. Please take a moment to read through them.

About us

Electrawise supplies solar cells, solar power packs, and solar road studs to customers in and around Thiruvananthapuram. Our aim is to make dependable solar solutions accessible, backed by honest advice and prompt service.

Use of our website

You agree to use our website only for lawful purposes. You must not misuse the site by knowingly introducing viruses, attempting unauthorised access to our systems, or using the content in any way that could damage or disrupt our services.

Product information and pricing

We make every effort to ensure that product descriptions, specifications, and pricing on our website are accurate. Prices are subject to change without prior notice, and we reserve the right to correct any errors or inaccuracies at any time, even after an order has been placed.

Orders and payments

Placing an order with us is an offer to purchase, which we may accept or decline at our discretion. As mentioned in our Privacy Policy, we do not collect or store your credit card details on our website. All payments are handled through secure third-party payment gateways.

Warranty and returns

Our solar products come with the manufacturer warranty terms applicable to that specific product. Any claims for defective goods should be raised with us within a reasonable time of delivery, along with proof of purchase. Returns and replacements will be assessed on a case-by-case basis.

Limitation of liability

Electrawise will not be held liable for any indirect, incidental, or consequential loss arising from the use of our products or website, except where such liability cannot be excluded under applicable law.

Intellectual property

All content on this website, including text, images, logos, and product descriptions, belongs to Electrawise and may not be reproduced or used without our written permission.

Governing law

These terms are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts in Thiruvananthapuram.

Changes to these terms

We may update these terms from time to time. Continued use of our website after changes are posted means you accept the revised terms.